Terms of Service
The terms that apply when you use this website or hire Johnsons Homes for exterior cleaning work.
The short version
- A quote by text is an estimate, based on what you tell us and what we can see. If the property turns out to be different, we will tell you before we start, not after.
- We clean what can be cleaned. Some staining is permanent, and we will say so honestly rather than promise a result we cannot deliver.
- We are licensed and insured.
- Tell us about problems before we start — loose siding, failing paint, bad seals, broken windows — so we can work around them.
- If you are not happy, tell us. We would rather come back than leave you unhappy.
Agreement
These terms apply when you use johnsonshomes.net or hire Johnsons Homes to perform work. By using this site or booking a job with us, you agree to them. If you do not agree, please do not use the site or book with us.
What we do
Johnsons Homes provides exterior cleaning services, including soft washing, pressure washing, roof cleaning, gutter cleaning, window cleaning, deck and patio cleaning, fence cleaning, and commercial exterior cleaning. We serve Greater Cincinnati, the Dayton area and Northern Kentucky. Availability outside that area is case by case.
Quotes and pricing
We give virtual quotes by text, usually within about 10 minutes, based on the address and details you give us and on publicly available imagery of the property. That is an estimate, not a fixed contract price.
The price may change if what we find on site differs from what we were told or could see, for example a substantially larger area, heavier growth or staining than expected, difficult access, or additional surfaces added to the job. If the price needs to change, we will tell you and get your approval before doing the work. You are free to decline at that point at no cost.
Quotes are valid for 14 days unless we say otherwise.
Scheduling, access and weather
We will agree a date and window with you. Exterior cleaning depends on the weather, and we may need to reschedule for rain, high wind, freezing temperatures or unsafe conditions. We will let you know as early as we can.
To do the work we need reasonable access to the property and to an outdoor water spigot with working supply unless we have agreed otherwise in advance. If we arrive and cannot access the property or the water needed, we may need to reschedule.
Getting ready for us
Before we arrive, please:
- Close all windows and doors, and make sure storm windows are shut
- Move vehicles, grills, furniture, planters and anything else you would rather not have wet
- Secure pets indoors
- Point out any known problems: loose or damaged siding, failing paint or caulk, leaking windows, damaged screens, broken or cracked glass, exposed wiring, or anything else fragile
We will do our best to spot issues ourselves, but you know your property better than we do, and telling us up front lets us work around problems rather than discover them.
Condition of surfaces and realistic results
Exterior cleaning removes dirt, algae, mildew, moss and organic growth. It does not repair or restore damaged material. Some conditions cannot be cleaned away, including oxidation on siding, permanently etched glass, deeply set rust and mineral staining, paint that is already failing, and wood that has weathered past the surface. Where we expect a limited result, we will tell you before we start rather than let you expect something we cannot deliver.
We are not responsible for pre-existing damage or for damage arising from conditions we were not told about and could not reasonably see, such as siding that was already loose, failed window seals, or previously damaged paint.
Photos
We photograph before and after on every job and send you the results. We may also use those photos publicly to show our work, without your name or address. If you would rather we did not, tell us and we will not use them. See our Privacy Policy for more.
Payment
Unless your quote says otherwise, payment is due when the work is complete. We will tell you which payment methods we accept when we schedule.
Cancelling or rescheduling
If you need to cancel or move your appointment, please tell us as early as you can. We may reschedule or cancel for weather or safety, and we will not charge you for a job we do not perform.
If something goes wrong
We walk the property with you at the end of the job so you can see the result while we are still there. If something was missed or you are not satisfied, tell us promptly and we will come back and make it right.
We are licensed and insured. If we damage something through our work, tell us as soon as you notice and we will handle it.
Limits
To the fullest extent allowed by Ohio law, our liability for any claim relating to a job is limited to the amount you paid for that job. We are not liable for indirect or consequential losses. Nothing in these terms limits liability that cannot legally be limited.
Text messages
We communicate primarily by text. Message and data rates may apply. Reply STOP to stop receiving texts, or HELP for help.
This website
The content on this site, including text, photos, video and our logo, belongs to Johnsons Homes and may not be copied or reused without permission. We work to keep the site accurate, but we do not guarantee it is free of errors, and we may change it at any time.
This site links to third-party sites, such as our Google and Thumbtack listings. We are not responsible for their content or practices.
Governing law
These terms are governed by the laws of the State of Ohio, and any dispute will be handled in the courts of Hamilton County, Ohio.
Changes
We may update these terms. The date at the top of the page shows the current version, and the terms in effect when you book are the ones that apply to your job.
Contact us
Questions? Text (513) 370-0900.