Privacy Policy

Who we are

Johnsons Homes is an exterior cleaning company based in Cincinnati, Ohio, serving Greater Cincinnati, the Dayton area and Northern Kentucky. In this policy, "we", "us" and "our" mean Johnsons Homes. "You" means anyone visiting this website or contacting us.

You can reach us by text at (513) 370-0900.

Information you send to us

The instant quote builder

This is worth explaining plainly, because it works differently from most web forms. The quote builder on this site asks for your address, the service you want, any add-ons, and your name. None of that is transmitted to us while you fill it in, and none of it is stored on a server. It stays in your browser and is used to compose a text message. When you tap the send button, your phone's own messaging app opens with that message ready to go. You are the one who sends it, and you can edit or delete it first.

If you close the page without sending, we never receive anything, and nothing is kept.

The cost estimator

The cost estimator works out prices in your browser. What you enter there is not sent to us or stored on a server. Its "text me this quote" button works like the quote builder: it opens a text message on your phone, and nothing reaches us unless you send it.

The price quiz

Our price quiz starts by asking for your first name, cell number and email, and your permission to text you, so we know where to send your price. When you continue, we receive those details along with which ad or website brought you to us (for example a Google or Facebook ad). As you finish the questions we also receive your answers, your ZIP code and the price you were shown. If you stop partway through, we keep what you sent so far and may text you once about your price. This is stored on our behalf by Cloudflare, and when you tap "Text me this price" it is passed to our scheduling system so we can text you. We use your answers to suggest the right services and to understand which kinds of customers our work suits best. You can reply STOP at any time.

If you choose "open a text with your answers" instead, your phone opens a message with your answers and a short reference code at the end. The code tells us which answers you picked so we don't have to ask again. Nothing is sent unless you send that text yourself.

The pricing survey

Our pricing survey asks businesses, HOAs and property managers what they would pay for exterior cleaning. When you finish it, your answers are sent to us and stored on our behalf by Cloudflare. That includes the type of property or business you manage, the services you picked, the prices you entered, your budget range, and anything you typed in the comments. Your name, email and business name are collected only if you choose to give them, for example to receive a free condition report.

We use survey answers to set our prices and, if you asked, to contact you about your condition report. Answers without contact details are anonymous to us.

Our ChatGPT app

We offer an app inside ChatGPT that estimates exterior cleaning costs, explains cleaning methods, plans commercial cleaning schedules and runs calculations for cleaning contractors. Estimates, advice and calculations are worked out from what you type into ChatGPT and are not stored by us.

If you ask the app to send us a quote request, ChatGPT asks you to confirm first, and then we receive: your name, your phone number or email, your ZIP code, a description of the work, the estimate shown to you, and, if you include them, a business or property name, preferred timing and the name of anyone who referred you. This is stored on our behalf by Cloudflare. We use it only to reply to your request and quote the job.

If you are outside our service area, we do not share your request with anyone unless you clearly agree that we may pass it to another vetted local contractor.

Your conversation with ChatGPT itself is handled by OpenAI under OpenAI's own privacy policy. We receive only what the app sends us when you use it.

When you text or call us

Once you send that message, we receive your phone number and whatever you included in it. Typically that is your name, your property address, the service you want, and sometimes photos. We may also collect notes about your property, the work performed, scheduling details, and before-and-after job photos.

We use this information to prepare your quote, schedule and perform the work, keep records of jobs completed, and follow up about your service.

Address suggestions

When you type in the address box on the quote page, the text you type is sent to Photon, an address lookup service operated by komoot GmbH, in order to return matching address suggestions. This happens as you type, before you send anything to us. If you would rather not use it, you can skip the address step entirely and simply type your address into the text message instead.

Information collected automatically

Like most websites, this site uses third-party analytics and advertising tools. These set cookies or similar identifiers in your browser and can see things like which pages you view, roughly where you are, what device and browser you use, and how you arrived at the site.

The tools running on this site are:

• Google Analytics measures how the site is used, such as which pages get visited.
• Google Ads measures advertising performance and allows us to show ads to people who have visited the site.
• Meta Pixel measures advertising performance for ads on Facebook and Instagram.
• LinkedIn Insight Tag measures advertising performance for ads on LinkedIn.
• PostHog records how visitors move through the site, including session recordings of clicks, scrolling and typing, so we can find the parts of the quote form that confuse people. See the note below about what is never recorded.
• Google Fonts serves the typefaces used on this site. Your IP address is visible to Google when fonts load.
• Netlify hosts this website and keeps standard server logs.
• Cloudflare runs our pricing survey and ChatGPT app. To stop spam, it briefly records the IP address of each submission to limit how many can come from one address in an hour. That record deletes itself after one hour and is not linked to your answers.

Each of these companies handles the data it collects under its own privacy policy, which we do not control.

Session recordings

PostHog can record a playback of your visit: where you moved, what you clicked, what you scrolled past and how long you stayed. We use this for one reason, which is to see where the quote form trips people up so we can fix it.

What is never recorded. Everything you type into a form field is hidden before the recording leaves your browser. That covers your first name, last name and street address on the quote page. The preview of the text message, which shows your name and address together, and the address suggestions that appear as you type are both hidden the same way. The hiding happens on your own device, so the actual characters are never sent to us or to PostHog. We see that a field was filled in, not what was put in it.

If your browser sends a "Do Not Track" signal, no recording is made at all.

How we use information

• To prepare quotes and schedule and perform work you have requested
• To communicate with you about your job, including reminders and follow-ups
• To keep business records, including invoices and job history
• To understand how the website is used and improve it
• To measure and improve our advertising
• To meet legal, tax and insurance obligations

Who we share information with

We do not sell your personal information.

We share information only where it is needed to run the business:

• Service providers who work on our behalf, such as our website host (Netlify), Cloudflare (which stores pricing-survey answers and ChatGPT quote requests), analytics and advertising platforms, and any scheduling, invoicing or payment tools we use. When a quiz request, survey answer or ChatGPT quote request arrives, Robert gets a notification in a private Telegram chat so he can reply quickly; for quote and quiz requests it includes your name, phone number and email.
• Another local contractor, only for a ChatGPT quote request from outside our service area, and only if you agreed to it
• Our employees and crew members, limited to what they need to perform your job
• Anyone you ask us to share it with
• Authorities or advisors, where we are required by law or need to protect our legal rights

Text messages

We are a text-first business, so most communication happens by SMS. When you text us, you are starting that conversation. We will reply about your quote, scheduling and job.

• Reply STOP at any time to stop receiving texts from us.
• Reply HELP if you need assistance.
• Message and data rates may apply, depending on your mobile plan.
• Message frequency varies and depends on your job.

Job photos

We take before-and-after photos of work we perform, and we send them to you as part of the job. We may also use those photos to show our work, for example on this website, in our Google listing or in advertising. We do not include your name or address when we do. If you would prefer that photos of your property not be used publicly, just tell us and we will not use them.

Your choices

• Cookies. Your browser settings let you block or delete cookies. Parts of the site may not work as well if you do.
• Google. You can adjust ad personalization in your Google account settings, and Google offers a browser add-on to opt out of Google Analytics.
• Meta and LinkedIn. Both offer ad preference controls in your account settings on those platforms.
• Texts. Reply STOP.
• Access and deletion. Depending on where you live, you may have the right to request a copy of the information we hold about you, ask us to correct it, or ask us to delete it. Text us and we will help.

How long we keep information

We keep customer and job records for as long as needed to run the business and meet legal, tax and insurance requirements. Quote conversations that never turn into a job are kept only as long as they are useful.

• ChatGPT quote requests that do not become a job are deleted within 24 months. If one becomes a job, it is kept with that job's records.
• Price quiz requests that do not become a job are deleted within 24 months.
• Pricing survey answers are kept for up to 24 months. Contact details given for a condition report are deleted within 24 months unless you become a customer.
• Spam-prevention IP records delete themselves after one hour.

To have a quote request or survey answer deleted sooner, text us at (513) 370-0900 and we will delete it, including from our own backup copies.

Security

We take reasonable steps to protect the information we hold. No method of transmitting or storing data is completely secure, so we cannot guarantee absolute security.

Children

This website and our services are meant for adults. They are not directed to children under 13, and we do not knowingly collect information from them.

Changes to this policy

If we change this policy, we will update the date at the top of the page. Meaningful changes will be posted here.

Contact us

Questions about this policy? Text (513) 370-0900.

Read our Terms of Service →